Phasewell deleting your data
Phasewell is not available yet. This is the pre-release version of this document: it describes the app as it is built today, and it will be finalised before the app is released.
Phasewell has no accounts. Almost everything you record stays on your phone, so you delete it on your phone. Here is how to remove each kind of information.
Records on your phone
Your cycle, symptom and pregnancy records, notes and settings are kept only on your phone, in an encrypted database.
- Delete everything: Settings → Privacy Center → Delete all data, then type DELETE to confirm. This also deletes your encrypted backup and ends partner sharing, if you used them and are online.
- Delete single records: Settings → Privacy Center → Review and delete single records.
- Uninstalling the app deletes its records from your phone. On iPhone, the app's private settings in the iOS Keychain (such as your purchase record) can stay on the phone after you delete the app; they contain no health records.
Encrypted backup (if you turned it on)
In the app: Settings → Privacy Center → Encrypted backup → Turn off and delete cloud backup. Delete all data does the same.
We cannot read your backup, and we store it without your name or email. If you no longer have your phone or your recovery key, we cannot tell which backup is yours, and nobody can read it.
Partner sharing (if you used it)
- If you share: tap Stop sharing on the Partner sharing screen. The summary is deleted from our server straight away.
- If you view someone's summary: tap Stop viewing. Your access and the copy on our server are removed.
- A shared summary that has not been updated for 90 days (for example, because the app was uninstalled) is deleted automatically.
Purchases and the free preview
Purchases are handled by Apple or Google. To see or delete your purchase history, use your Apple or Google account settings. We keep only a one-way hash of the transaction identifier and the result of checking it, with no health information.
To stop the free preview being restarted, Phasewell may keep a one-way hash of an app-specific device identifier (Android) or ask Apple to mark the device (iPhone). This contains no health information and cannot be linked to your name.
Questions
Write to support@techatpt.com. Please do not send health details by email.